Terms of Service

1. Acceptance of these terms

These Terms of Service (the “Terms”) form a legally binding agreement between you (“you” or “your”) and Pervagans (“Pervagans”, “we”, “us” or “our”) governing your access to and use of the Pervagans website, applications, and related services (together, the “Service”).

By creating an account, subscribing to a plan, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree to these Terms, you must not use the Service. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

2. Description of the Service

Pervagans is a bilingual (English and Arabic) AI assistant and workspace, provided as a software-as-a-service subscription on the web and desktop. Depending on your plan, the Service may include:

• Multi-model chat across leading AI models, including Claude, GPT, Gemini, and more;
• Spaces and projects with custom instructions, uploaded files, and persistent memory;
• A catalog of expert skills, AI image and video generation, and deep research with citations;
• MCP connectors to third-party tools such as Notion, Slack, GitHub, and Google, and an Agent Mode that can take multi-step actions on your behalf.

The Service is offered with full right-to-left support and is designed to work in both English and Arabic. We are continually improving the Service and may add, change, or remove features, models, or connectors from time to time.

3. Accounts and eligibility

To use most features of the Service you must create an account. You agree to provide accurate and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly at support@pervagans.com if you suspect any unauthorized use of your account.

You must be at least 18 years old, or the age of majority in your jurisdiction, and legally able to enter into a binding contract, to use the Service. You may not use the Service if you are barred from doing so under applicable laws, including export-control or sanctions regulations.

4. Subscriptions, billing, and Merchant of Record

Pervagans is offered on the following plans: a Free plan that includes 500 monthly credits; a Pro plan at $20 per month; and a Max plan at $60 per month, which includes 200,000 credits. Credits and plan features are subject to the limits and fair-use policies described at the point of purchase and in your account.

Paid subscriptions are sold and processed by Paddle.com acting as our Merchant of Record. This means Paddle is the seller of record for your purchase and is responsible for handling checkout, processing payments, billing, and the calculation and collection of applicable taxes and VAT. Your purchase is also subject to Paddle’s buyer terms and policies, which are presented to you during checkout.

Unless otherwise stated, paid plans are billed in advance on a recurring basis and automatically renew at the then-current price for successive billing periods until cancelled. You may cancel your subscription at any time from your account settings or via the billing portal provided by Paddle; cancellation takes effect at the end of the current billing period, and you retain access to paid features until then. We may change our prices or plan features prospectively; any price change will apply to billing periods that begin after notice of the change.

Refunds, where available, are governed by our Refund Policy and are administered together with Paddle as Merchant of Record. Please review that policy for full details on eligibility and how to request a refund.

5. Acceptable use

You agree to use the Service lawfully and responsibly. You must not, and must not permit anyone else to:

• Use the Service for any illegal, harmful, fraudulent, or abusive purpose, or in violation of any applicable law or regulation;
• Generate, upload, or distribute content that infringes the intellectual property, privacy, or other rights of any third party;
• Produce or disseminate content that is defamatory, harassing, hateful, or that exploits or endangers minors, or that otherwise violates our acceptable use policy;
• Attempt to reverse engineer, decompile, scrape, overload, disrupt, or circumvent any technical or usage limits, security controls, or rate limits of the Service;
• Use the Service to build or train a competing product, or to resell, sublicense, or redistribute the Service or access to it without our prior written consent;
• Misuse AI outputs to deceive others, impersonate any person or entity, or generate spam, malware, or other malicious content.

We may suspend or limit access to the Service if we reasonably believe your use violates these Terms or creates risk or legal exposure for Pervagans or others.

6. Your content and ownership

“User Content” means the prompts, files, instructions, and other materials you submit to the Service, together with the outputs generated for you. As between you and Pervagans, you retain ownership of your User Content and any rights you hold in it. We do not claim ownership of your content.

You grant Pervagans a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display your User Content solely as necessary to operate, provide, secure, and improve the Service for you, and to comply with the law. You are responsible for your User Content and represent that you have the rights necessary to submit it and to grant this license. Our handling of personal data is described in our Privacy Policy.

7. AI output disclaimer

The Service uses artificial intelligence to generate text, images, video, research summaries, and other outputs. AI outputs can be inaccurate, incomplete, biased, or otherwise unreliable, and may not reflect the most current information. Outputs are provided for your convenience and do not constitute professional, legal, medical, financial, or other expert advice.

You are responsible for reviewing and independently verifying any output before relying on it, and for any decisions or actions you take based on it. This is especially important when using Agent Mode or connectors, where the Service may read from or take actions in third-party tools on your behalf.

8. Intellectual property

The Service, including its software, design, user interface, text, graphics, logos, and the “Pervagans” name and marks, is owned by Pervagans or its licensors and is protected by intellectual property and other laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own internal or personal purposes.

Except as expressly permitted, you may not copy, modify, distribute, sell, or lease any part of the Service, nor remove or obscure any proprietary notices. All rights not expressly granted to you are reserved by Pervagans.

9. Third-party services and connectors

The Service integrates with third-party AI model providers and lets you connect third-party tools and connectors, such as Notion, Slack, GitHub, and Google. Your use of any third-party service is governed by that provider’s own terms and privacy practices, and you are responsible for complying with them.

When you connect a third-party tool, you authorize the Service to access and exchange data with that tool as needed to provide the requested functionality. Pervagans does not control, and is not responsible for, the availability, accuracy, or practices of any third-party service, and we may modify or discontinue any integration at any time.

10. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access to the Service, in whole or in part, if you breach these Terms, if required by law, or if necessary to protect the Service, other users, or third parties.

Upon termination, your right to use the Service ends and we may delete your User Content in accordance with our data-retention practices. Sections of these Terms that by their nature should survive termination — including ownership, disclaimers, limitation of liability, indemnification, and governing law — will continue to apply.

11. Disclaimers and limitation of liability

The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any output will be accurate or reliable.

To the maximum extent permitted by law, Pervagans and its suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service. To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service will not exceed the greater of the amounts you paid to us (through our Merchant of Record) for the Service in the twelve months before the event giving rise to the claim, or one hundred US dollars ($100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless Pervagans and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your User Content, your use or misuse of the Service, your violation of these Terms, or your violation of any applicable law or the rights of any third party.

13. Governing law

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws applicable to Pervagans’s place of business, without regard to its conflict-of-laws rules. Where mandatory consumer-protection laws of your country of residence grant you additional rights, those rights are not affected by this section. Nothing in these Terms affects rights or obligations that apply between you and Paddle as Merchant of Record under Paddle’s own terms.

14. Changes to these terms

We may update these Terms from time to time to reflect changes to the Service, the law, or our business. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.

15. Contact

If you have any questions about these Terms or the Service, please contact us at support@pervagans.com. You can also review our Privacy Policy and Refund Policy.

This document is provided for general informational purposes and is not legal advice. Please review it with qualified legal counsel before relying on it for your business.