Refund Policy

1. Overview

This Refund Policy explains how refunds and cancellations work for paid subscriptions to Pervagans (“Pervagans”, “we”, “us” or “our”), the bilingual English and Arabic AI workspace available on the web. We want you to feel confident trying Pervagans, so we keep this policy clear and fair. It forms part of, and should be read together with, our Terms of Service.

In short: the Free plan never charges you, paid plans come with a 14-day good-faith refund window on your first subscription purchase, you can cancel at any time, and refunds are processed through our payment processor.

2. The Free plan

The Pervagans Free plan includes 200 monthly credits and does not require a payment method. Because the Free plan never charges you, there is nothing to refund. You can use the Free plan for as long as you like, and you can upgrade to a paid plan whenever you are ready.

3. Subscriptions and billing

Pervagans paid plans are recurring subscriptions, billed monthly:

• Go: $20 per month, including 1,000 credits.
• Plus: $40 per month, including 2,000 credits.
• Pro: $70 per month, including 3,500 credits.
• Max: $100 per month, including 5,000 credits.

Every plan draws from a single shared monthly credit pool, where 1 credit equals one US cent. Paid plans are billed securely by card (Visa, Mastercard and American Express) through our payment processor, which handles checkout, billing, payment methods, and the calculation and collection of any applicable taxes and VAT. We work with our payment processor to review and issue eligible refunds in line with this policy. Paid plans are billed monthly, and you can cancel at any time.

4. 14-day refund window for first-time purchases

We offer a 14-day refund window on your first subscription purchase. If you are a first-time subscriber to a paid plan and Pervagans is not the right fit for you, contact us within 14 days of that first charge and we will arrange a full refund of that initial payment. No long forms, no hard sell.

Beyond this window, we still aim to be fair. We review every request on a good-faith basis and will consider refunds where there is a genuine issue, for example a double charge, a clear billing error, or a service problem that prevented you from using what you paid for. Where required by the consumer-protection laws of your country, you may also have additional statutory rights that this policy does not limit.

5. What is non-refundable

To keep pricing sustainable and fair to everyone, the following are generally not refundable:

• Consumed credits and usage. Credits and usage already spent during a billing period (for example chat, deep research, image and video generation, presentations, and the Cinema and Commerce studios) reflect real compute costs and are not refundable.
• Partial periods after the refund window. Once the 14-day window has passed, renewal charges and the remaining, unused portion of a current billing period are generally not refunded. Instead, your plan continues to work until the end of the period you already paid for (see Cancellation below).
• Repeat or abusive requests. We may decline refunds that appear to misuse this policy, for example repeatedly subscribing, using a large share of credits, and then requesting a refund.

6. How to request a refund

There are two simple ways to request a refund:

• Email us at support@pervagans.com from the address on your account and tell us briefly what happened.
• Use your payment receipt. The receipt emailed to you after checkout includes the details needed to identify your purchase and contact billing support.

To help us process your request quickly, please include your order ID (shown on your payment receipt), the email on your account, and the reason for the request. We aim to acknowledge refund requests within a few business days. Once a refund is approved, it is issued to your original payment method; the time it takes to appear on your statement depends on your bank or card provider.

7. Cancellation

You can cancel at any time through our payment processor’s customer portal, or by contacting us at support@pervagans.com. When you cancel:

• Your paid features and credits remain active until the end of the current billing period you have already paid for.
• Your subscription does not auto-renew after cancellation, so you will not be charged again.
• At the end of the period, your account moves to the Free plan; your Spaces and files remain associated with your account in line with our Terms.

Cancelling stops future renewals but is not by itself a refund. If you also want a refund of a recent charge, request one as described above so we can review it under this policy.

8. Chargebacks

If you believe you have been charged in error, please contact us first at support@pervagans.com. We can almost always resolve billing issues faster and more easily than a bank dispute. Filing a chargeback or payment dispute with your bank or card provider before contacting us may result in your account being suspended while the dispute is investigated. We reserve the right to contest chargebacks that conflict with this policy or our Terms of Service.

9. Contact

Questions about a charge, a refund, or a cancellation? We are happy to help. Email us at support@pervagans.com and include your order ID so we can find your purchase quickly.

This Refund Policy is provided for general information and should be reviewed with qualified legal counsel before you rely on it. Where local consumer-protection laws grant you greater rights, those rights apply.